💸 Refund & Cancellation Policy – Grah Kundli
Platform: Grah Kundli Website & Mobile App
Last Updated: [Add Date]
At Grah Kundli, we maintain transparency in refunds and cancellations for our digital services and physical products. Please read this policy carefully before making any purchase.
📌 1. Nature of Services & Products
- Digital services: astrology consultations, healing sessions, counseling, reports, remedies, and spiritual guidance
- Physical products: astrological gemstones, crystals, and vastu-related products
- Products may be energized, customized, or recommended based on personal details
📌 2. No Refund on Digital Services
- Once a consultation, healing session, or digital service has started or been delivered, it is non-refundable
- Completed calls, chats, video sessions, reports, remedies, gifts, or downloads are not eligible for refunds
- Dissatisfaction with guidance, predictions, or results does not qualify for a refund
📌 3. Gemstone, Crystal & Vastu Product Policy
- All gemstones, crystals, and vastu-related products are sold based on personal recommendation or belief systems
- Once dispatched, physical products are non-refundable and non-returnable
- Customized, energized, or activated products are strictly non-refundable
- Natural variations in color, size, clarity, or texture are not considered defects
📌 4. Damaged or Incorrect Product Delivery
- If a product is damaged during delivery or an incorrect item is received, contact support within 48 hours
- Provide unboxing video and clear photographs as proof
- After verification, replacement may be offered at our discretion
- No cash refund will be issued for physical products
📌 5. Cancellation Policy
- Orders for digital services cannot be cancelled once confirmed
- Physical product orders can be cancelled only before dispatch
- Once shipped, orders cannot be cancelled
📌 6. Refund Exceptions (If Applicable)
- Duplicate or excess payment made by mistake
- Technical failure preventing service delivery due to platform error
- Consultant unavailability without service delivery
Approved refunds (if any) will be processed to the original payment method within 7–10 working days.
📌 7. Non-Refundable Items
- Completed consultations and healing sessions
- Downloaded reports or digital content
- Astrological remedies and energy services
- Gemstones, crystals, and vastu products
- Donations, gifts, and subscriptions
📌 8. User Responsibility
- Users must review product and service details before purchase
- Astrology, gemstone, crystal, and vastu solutions are belief-based
- Results may vary from person to person
📌 9. Changes to This Policy
- Grah Kundli reserves the right to modify this policy at any time
- Updates will be posted on this page
📌 10. Governing Law
- This policy is governed by the laws of India
- All disputes are subject to Indian jurisdiction
📌 11. Contact Us
- 🌐 Website: www.grahkundli.com
- 📲 App: Grah Kundli – Astrology App
- 📧 Email: [Add official support email]
Grah Kundli
One App for Astrology, Healing & Life Solutions
